Cable Advisory Committee

The 5-member Cable Advisory Committee is appointed by the Mayor to ensure that the provisions of the city's three cable television contracts are implemented. The committee serves 3-year terms and act as a liaison between cable customers and the cable companies, and provides feedback and acts in an advisory capacity to the City Council and the Mayor for issues that may require the direct intervention of the city administration.

The Cable Advisory Committee acts as an ombudsman for the citizens on matters unresolved regarding billing errors and persistent repair problems on cable TV. Framingham currently provides cable franchise licenses to Comcast, RCN, and Verizon. Satellite television providers are not required to have a license.

Under franchise agreements with the City of Framingham, three cable operators, Comcast, RCN, and Verizon, provide cable TV services to residences and businesses in our city. Framingham’s Cable Advisory Committee is seeking your opinion about cable TV services as part of the process of renewing the cable operators’ licenses as each comes up for renewal. The vision for future cable TV service includes such services as HD (High Definition) picture quality for all the local access channels (just as is available for the major channels), as well as extending the EPG (Electronic Program Guide) to display the program schedule for the local channels. Please take a few minutes to share your thoughts with us. Click this link to take our 2018 Cable TV Survey.

Contact Us

The public is welcome to leave a message with the Cable Advisory Committee at 508-521-9354 or via email to report issues involving the following items that you have been unable to resolve with your cable provider:

  • Billing errors
  • Persistent repair issues

Please contact us after 1st making reasonable efforts to resolve these problems with your cable TV provider. We will make every attempt to call you back within three days. Per federal and state regulations, the Cable Advisory Committee has jurisdiction over cable TV only. We do not have the authority to intercede on problems involving Internet access, satellite TV, or voice telephone service.

Cable Provider Contact Information

The following are the telephone numbers for the 3 cable television providers that serve Framingham:

  • Comcast: 800-934-6489
  • RCN: 800-746-4726
  • Verizon: 800-837-4966

Members of the Cable Advisory Committee

SeatTerm Expiration
Glenn Axelrod
June 2020
Annabel Dodd
June 2021
William Rabkin
June 2020
Norma Shulman
June 2020
Jim PillsburyMemberJune 2022