Billing Information

About Your Bill

Water and sewer charges are customarily billed 4 times a year. Some commercial and industrial customers and other high volume users are billed on a monthly basis. The bills are based on actual meter readings, unless there is a communication issue with the reading device. The sewer charge is determined by water use.

About Your Meter

  • All water passing through the meter will be charged.
  • Any meter damaged by frost or negligence of the consumer shall be repaired at the consumer’s expense.
  • The property owner must keep the meter and touch pad accessible for reading, inspection, replacement, or repair at all times.
  • Only authorized employees or those with advanced approval of the Water and Wastewater Division are allowed to install, remove, or repair any meter.

Bill Liability

The owner of property where the service is provided is liable for all water and sewer charges associated with the property. Failure of the owner or consumer to receive the bill does not relieve the owner from the obligation of paying the bill or the consequences of non-payment.

Bill Payment

Payments must be received by the Treasurer / Collector’s office within 30 days of issuance of the bill date.

Interest Rate

Interest at the rate of 14% per annum will accrue on overdue balances from the first day the payment is overdue until payment is made. Payments can be made online, by mail, or in person at:

Framingham City Hall
150 Concord Street
Room 111
Framingham, MA 01702