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1. Why did I get a yellow letter regarding my meter?

These letters are what our Meter Technicians deliver to properties when there is a need to service a meter(s). Letters are dropped of so that property owners can call to make an appointment at there earliest convenience. These technicians work daily to update, repair, and inspect meters and their associated equipment to ensure accurate billing. Please call the Water Department for service at 508-532-6050 if you receive one of these letters.

2. Where can I find a list of the City of Framingham's licensed drainlayers?

The Department of Public Works maintains a list of all businesses that carry a drainlayer’s license in the City of Framingham. Click the link for the list of licensed drainlayers.

3. What do I do if I suddenly lose pressure or have no water at all?

Call the Water Department at 508-532-6050 immediately, as this could potentially be the sign of a water related break on your water service or on a Town water main in your area.

4. What do I do if I notice a possible water leak?

If a water pipe breaks and is leaking in your home or water starts to bubble up in your yard, on the sidewalk, or in the street, you should contact the Water Department immediately at 508-532-6050.

5. How do I obtain an irrigation meter?

Click here: Link to Irrigation Meter Information

6. Cold Weather Tips

Click on the link. Cold Weather Tips

7. Why is my water discolored?

Sometimes your water can become discolored when any activity on the water main (hydrants being used, main breaks, water gate valve work, etc.) is present in an area near your home. In most cases once the activity has stopped the water should begin to clear up, but if you encounter a situation where you have not seen any improvement following the completion of the project you should call the Water Department at 508-532-6050 for assistance.

8. Where can I find some Water Conservation Information?

There are many ways to lower your daily use of water, from devices installed on fixtures within your house to changing some everyday habits. The MWRA offers many useful tips. Some quick examples are:

1. Faucets - You can obtain different low flow fixtures for your home to lower the use of water in your shower head and other faucets.

2. Toilets - You can use dye tablets in your toilet tank to check for leaks. You can avoid use the toilet as a wastebasket to limit flushing. When installing a new toilet you can shop around for a brand with a lower rate per gallon.

3. Showers/Baths – Taking shorter showers, and filling the bath less is very useful.

4. Kitchen – Using basins instead of constant running water, using the disposal at the end instead of many times, and using only a full dishwasher are all great ways to cut back your usage.

Link to MWRA Water Conservation Tips
MWRA Water Conservation Tips

9. Is it possible that I could have lead in my Water?

Click here: Water Quality

10. What are the reflective poles I see on some hydrants?

The Water Department uses these reflective hydrant marking tools during the winter to help snow removal vehicles avoid coming in contact with any snow covered hydrants.

11. How can I find out about the cause of my ongoing low water pressure problem?

If you feel you have been experiencing a decrease in water pressure over a period of time then you should call the Water Department at 508-532-6050 to make an appointment for one of our technicians to come out to your home and inspect the issue. Recommendations on the right course of action for solving the problem can be discussed. Please note: although we can attempt to isolate the issue, we do not make any repairs to private property (only Town owned property). Also, if you have a sudden loss of pressure this could actually be a more serious issue and you should call the Water Department right away.