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1. Why did I get a yellow letter regarding my meter?

Our Meter Technicians deliver letters when there is a need to service the City’s water meter(s) on the property. Letters are dropped off so the property owner can call to make an appointment at their earliest convenience. Our meter technicians work daily (Monday through Saturday) to update, repair, and inspect meters and associated equipment to ensure accurate billing. Please call the Water Division for service at 508-532-6050 if you receive one of these letters to schedule your appointment.

2. Where can I find a list of the City of Framingham's Licensed Drainlayers? How do I become a Licensed Drainlayer?

The Department of Public Works maintains a list of all businesses that carry a Drainlayer’s License in the City of Framingham. Reference information about how to become a Licensed Drainlayer here. 

3. What do I do if I suddenly lose pressure or have no water at all?

Call the Water Division at 508-532-6050 immediately, as this could potentially be the sign of a water-related service line break or an issue with the City’s water main.

4. What do I do if I notice a possible water leak?

If a water main or service pipe breaks and is leaking in your home or water is bubbling up from the ground in your yard, on the sidewalk, or in the street, please contact the Water Division immediately at 508-532-6050.

5. How do I obtain an irrigation meter?

Reference the process to obtain an irrigation meter here. 

6. Why is my water discolored?

Your water can become discolored when activity on water mains takes place near your property. The activities can include planned maintenance and/or emergency work, including hydrant flushing, main breaks, emergency repairs, maintenance, or scheduled replacement of water valves, hydrants, and other water infrastructure. In most cases, once the activity has stopped, water should begin to clear up. If you encounter a situation where you have not seen any improvement following the completion of work, or your water is discolored for an extended period of time, please call the Water Division at 508-532-6050 for assistance.

7. Where can I find some Water Conservation Information?

There are many ways to lower your daily water use, from devices installed on fixtures within your residence to changing some everyday habits. The Massachusetts Water Resource Authority (MWRA) offers many valuable tips. Some quick examples are:

1. Faucets – Consider installing low-flow fixtures to reduce the flow of water from your faucets.

2. Toilets – The MWRA offers free dye tablets to place in your toilet tank to check for water leaks. If you find a leak, contact a licensed plumber to repair the leak. This will help you to conserve water and save you money. Limit flushing by keeping products that can be disposed in the wastebasket out of the toilet. When installing a new toilet, consider one with a lower gallon per flush rating.

3. Showers/Baths – Consider taking shorter showers, installing low-flow showerheads, and filling bathtubs with less water when bathing.

4. Kitchen – Consider using basins instead of constant running water for cleaning, run sink disposals at the end of clean-up instead of multiple times throughout, and run a dishwasher when it is full, or use a small load/quick cycle setting for fewer dishes.

Reference more water conservation tips from the MWRA here.

8. Is it possible that I could have lead in my drinking water?

For more information about lead in drinking water, click here.

9. What are the reflective poles I see on some hydrants?

The Water Division uses reflective hydrant markers to help snow removal vehicles avoid coming in contact with snow-covered hydrants. If you see a hydrant marker in need of repair, please contact the Water Division at 508-532-6050.

10. What can I do about an ongoing low water pressure problem?

If you experience a decrease in water pressure over time, please contact the Water Division at 508-532-6050 to make an appointment for one of our technicians to come out to your property and inspect the issue. Our technicians will make every effort to identify the problem and provide recommendations to resolve the issue. Our technicians will advise you if follow-up action is needed by the City or the property owner. While we may attempt to isolate the issue by temporarily turning off water on your property or in your area, the City does not make repairs to private property, only City-owned infrastructure. 

Please Note: A sudden loss of pressure could be indicative of a more serious issue that should be reported to the Water Division right away.

CITY'S RESPONSIBILITY & PROPERTY OWNER'S RESPONSIBILITY - WATER AND WASTEWATER SERVICE LINE REPAIRS

11. Can I, a contractor, or a landscaper operate a hydrant near my property?

No. It is not permitted for anyone other than Framingham Department of Public Works or Fire Department personnel to open or operate hydrants in the City. If you see unauthorized individuals opening or operating hydrants, please contact the Water Division immediately at 508-532-6050.