Please report any instance of noise or damage to the Wastewater Division at 508-532-6060. The City and other private utilities own various infrastructure throughout the City, so it can be challenging to determine which ones are associated with each utility. We encourage our customers to report any issues to the Department of Public Works, Water, Wastewater, or Highway Divisions, and public works personnel will either forward the information to the correct division within the DPW or direct you to contact the private utility owner. Here are a few descriptions of common road fixtures owned by the City:
1. Sewer manhole cover – Generally solid, round covers, approximately 26” in diameter. For issues with sewer manholes and covers, please contact the Wastewater Division at 508-532-6060.
2. Water gate valve cover – Smaller solid round or square covers, generally 4”-10” in diameter. For issues with water gate valves and covers, please contact the Water Division at 508-532-6050.
3. Catch basins – Open grated covers that allow water rain and snowmelt to drain from ground surfaces, seen primarily on the streets and along sidewalks. For issues with catch basins and storm drains please contact the Highway Division at 508-532-6030.