Website Redesign Survey 2022 Overview 

Welcome! As you may have heard, the City of Framingham is embarking on a redesign of its website. In order to get firsthand knowledge and feedback on how to improve our website for all who use it, the City has put together a brief Website Redesign Survey for residents and business owners. Learn more about the survey below:

WHY A SURVEY? 

Surveys provide the opportunity for residents and business owners to share firsthand what portions of the website they use most and how it can be improved. With that information, the City will know how to properly redesign the website so it is most useful to residents and business owners.

Residents and business owners have their own individual survey. The goal of each survey is to gather information on what can be improved, as we redesign, from the unique perspective of a resident and business owner. Both utilize the website differently and for different information. If you are both a resident AND a business owner, we encourage you to fill out both surveys.

Surveys are available in Portuguese, Spanish, and French. For other languages, participants can use the translation feature on the top, righthand corner of the City website.

WHERE DO I TAKE THE SURVEY? 

Both surveys are available online on the City’s website. They can be accessed here:

Resident Survey: https://framinghamma.gov/3550/Resident-Survey

Business Owner Survey: https://framinghamma.gov/3551/Business-Survey

Surveys are available in Portuguese, Spanish, and French. For other languages, participants can use the translation feature on the top, righthand corner of the City website.

HOW LONG IS THE SURVEY OPEN?

The survey is open starting Wednesday, July 20 and closes Wednesday, August 10. Residents and business owners will have three weeks to complete the survey at their leisure. We encourage participants to review the survey questions and consider their answers before submitting.

CAN I REMAIN ANONYMOUS? 

Yes. While we encourage participants to provide their information for statistical purposes, we understand that some may wish to submit anonymously. Those who wish to forego submitting their name are welcome to do so.

I HAVE A QUESTION ABOUT THE SURVEY; WHO DO I CONTACT? 

Ryan Egan 

Public Information Officer 

(508) 532-5437

regan@framinghamma.gov