Frequently Asked Questions

Resources for Residents

WHERE CAN I FIND GENERAL INFORMATION ABOUT COVID-19?

The Massachusetts Department of Public Health has announced that Massachusetts 2-1-1 will now provide real-time COVID-19 information, resources, and referrals in multiple languages. Residents can call 2-1-1 to learn more about: COVID-19 prevention, symptoms, testing, and treatment.

Massachusetts 2-1-1 is open to callers 24 hours a day, 7 days a week. Operators fluent in Spanish are available, and more than 150 other languages are supported through an interpreter services line that is available 24/7. Residents with questions should dial 2-1-1 from any landline or cellphone. Callers dialing 2-1-1 will hear an automated menu of options. Callers press 2-6 for coronavirus. Residents can also reach 2-1-1 through a live chat option on the Massachusetts 2-1-1 website.

IF I SPEAK SPANISH OR PORTUGUESE, WHO CAN I CONTACT TO
LEARN ABOUT THE COVID-19 CRISIS AND APPLY FOR HEALTH CARE SERVICES?

The Latino Health Insurance Program is offering important services to the Framingham community in Spanish, Portuguese, and English. These services include health and dental insurance enrollment, SNAP/food stamp enrollment, education about COVID-19, clinical evaluation for COVID-19, and medical orders for testing when appropriate. Call or email to learn more, 508-875-1237, or help@lhiprogram.org . Hours of operation are Monday through Friday from  9 AM to 5 PM.

I AM UNABLE TO FEED MY FAMILY, WHERE CAN I ACCESS EMERGENCY FOOD?

The City has a list of organizations on the COVID-19 website from which residents can access emergency food. To view that list, please click here.

In addition, the City has set up a phone number - (508) 532-5479 - for those experiencing an extreme food emergency and will make every effort to meet the needs of these emergencies. Someone having an extreme food emergency is defined as a person who:

  • Has no ability to access other food resources in Framingham.
  • Has no formal or informal networks of support for help getting food.

SHOULD I BE COVERING MY MOUTH AND NOSE IN PUBLIC?

Effective May 6, the Baker Polito Administration issued an order mandating all residents over the age of two to use a face covering or mask in public places (both indoor and outdoor spaces) where maintaining proper social distancing measures to prevent the spread of COVID-19 are not possible.

A face covering may include anything that covers your nose and mouth, including a mask, scarf or bandana. Health care masks should not be used and should be preserved for health care workers and first responders. Cloth masks should not be worn by young children under the age of two, persons with difficulty breathing, or those who are unconscious, incapacitated, or otherwise unable to remove the mask without assistance.

On April 17th, Mayor Spicer and Framingham Board of Health issued an order that all members of the public two years and older, and employees of essential businesses are to wear a clean face covering such as a cloth face mask, scarf or bandana over their mouths and noses and practice social distancing – standing a minimum of six feet apart from others. Operators of essential services shall ensure their customers and employees are in compliance. Further, all members of the public aged two years and older entering, exiting, or occupying common areas of any multi-unit residential or commercial building shall wear a clean face covering and exercise social distancing.

- Para ver esta información en Español, haga clic aquí.
- Para visualizar essas informações em Português, clique aqui.

The Centers for Disease Control recommends wearing cloth face masks in public, where social distancing is difficult to slow the spread of COVID-19. To create and fit your own face mask, please reference information from CDC.

WHAT RESTAURANTS IN FRAMINGHAM ARE CURRENTLY OFFERING TAKE OUT, DELIVERY, indoor and outdoor dining?

Many local restaurants are open for takeout, delivery, outdoor and indoor dining. The City has compiled a list of Framingham restaurants, offering the different options here. Restaurants that provide temporary outdoor seating will be updated as they go through the approval and inspection process. 

CAN COVID-19 BE TRANSMITTED THROUGH FOOD OR TAKE OUT?

Unlike foodborne gastrointestinal (GI) viruses, like Norovirus and Hepatitis A, that often make people ill through contaminated food, COVID-19 is a virus that causes respiratory illness. Foodborne exposure to this virus is not known to be a route of transmission.

There is currently no evidence to support the transmission of COVID-19 associated with food or food packaging. Additionally, facilities are required to control any risks that might be associated with workers who are ill regardless of the type of virus or bacteria.

According to the FDA, we do not anticipate that food products would need to be recalled or be withdrawn from the market because of COVID-19 since there is no evidence to support the transmission to be associated with food. The key in reducing COVID-19 exposure is minimizing person-to-person contact by maintaining social distancing.

WHAT SERVICES AND WORKFORCES ARE CONSIDERED COVID-19 ESSENTIAL SERVICES?

Please reference this document from the Commonwealth of Massachusetts.

     I AM DISABLED AND NEED SUPPORT. WHAT CAN I DO?

Please call Metro West Center for Independent Living at 508-875-7853 for assistance.

I AM AN OLDER ADULT AND NEED SUPPORT. WHAT CAN I DO?

Please call Metro West Center for Independent Living at 508-875-7853 for assistance.

I NEED HELP WITH UNEMPLOYMENT. WHERE SHOULD I GO?

Please reference COVID-19 Unemployment Information provided by the Commonwealth of Massachusetts.

I NEED TO CONTACT THE SOCIAL SECURITY OFFICE, HOW SHOULD I CONTACT THEM?

The Social Security office is closed to the public. They are only handling phone calls at this number 1-844-587-1390, for the indefinite future. If anyone already had an appointment scheduled they should NOT go to the Social Security office. They should expect a call from a staff member of Social Security at the day and time scheduled for the appointment. People are also encouraged to go online to www.ssa.gov

I NEED TO ACCESS EMERGENCY CHILDCARE, WHAT ARE MY OPTIONS?

Please reference information provided by the Commonwealth of Massachusetts about Exempt Emergency Childcare Programs.

In addition, the MetroWest YMCA is providing Emergency Child Care for children of health care workers, first responders, and other essential needed personnel. This drop-in care is designed to be a last resort for people who fill critical roles in our community and have exhausted all other options for care for their children so that they can work. Please click here for more information. 

I FEEL STRESSED OUT FROM THE COVID-19 PANDEMIC. WHERE CAN I GET ASSISTANCE?

The COVID-19 pandemic is stressful for many. It is essential to care for yourself and manage your mental health. If you struggle with chronic depression, anxiety, or just want to speak with someone, please reach out to Call2Talk – at (508) 532-2255 or Text: C2T  To: 741741

 Call2Talk is a program run by Mass 211 for mental health, emotional support, and suicide prevention.

The City also has a page dedicated to resources that provide assistance with mental health and substance use. 

WHERE CAN I FIND INFORMATION AND RESOURCES ABOUT SUBSTANCE USE DISORDER AND RECOVERY SUPPORT DURING THE COVID-19 PANDEMIC?

Framingham FORCE is a group of local Framingham advocates and community members focused on increasing awareness, prevention, and compassion surrounding the opioid epidemic.

People in recovery that are struggling amidst the COVID-19 pandemic can apply for assistance. The organization may be able to assist with resources such as shopping, food, mental health challenges, MAT, and other basic needs. A limited amount of funding is available for emergency financial assistance to people in recovery.

For more information, visit their website.

The City also has a page dedicated to resources that provide assistance with mental health and substance use.

WHERE CAN I REACH OUT FOR ASSISTANCE WITH DOMESTIC AND SEXUAL ABUSE?

Voices Against Violence is a local Framingham-based organization that provides free and confidential services to victims and survivors of sexual and domestic violence in the MetroWest area.

Voices Against Violence has a 24-hour hotline, crisis intervention, confidential short-term emergency shelter, counseling and support groups, information and referrals, and medical, legal, and criminal justice advocacy. 

Services are provided in English, Spanish, and Portuguese and are available to everyone regardless of race, ethnicity, gender, or sexual orientation.

To contact Voices’ 24 HOUR HOTLINE: 508-826-8686 or 800-593-1125

In addition, the organization is available to chat online with survivors of sexual and domestic violence from 9 AM - 5 PM, Monday through Friday, by visiting: rc.chat/voices.

WHERE CAN I FIND INFORMATION ABOUT COMMON COVID-19 SCAMS?

The Middlesex District Attorney’s Office has many helpful tips and information about common COVID-19 scams. View the information here