Automated Refuse Frequently Asked Questions

1. When will the new service start?

The new automatic trash collection service began the week of Monday July 6, 2015.

2. Why was the 96-gallon cart determined as the standard size for garbage?

The City of Framingham currently allows residents to place three, 35-gallon containers of garbage at the curb each collection period. A 96-gallon cart maintains the current level of service. Although some households may not regularly generate that amount of garbage, there are times (Holidays, large purchases with excessive packaging, entertaining, etc.) when residents will need the full capacity of the 96-gallon cart. In order to be collected, all items must fit in the carts with the lid closed.

3. What are the benefits of using the new refuse carts for the collection of garbage?

The safety of our DPW workers is paramount. Refuse collectors will no longer need to exit the vehicle or lift heavy containers as the truck will have an automated claw. The new refuse carts, with critter-resistant hinged lids, will help ensure safer and cleaner neighborhoods.

4. What kinds of garbage can I put in the automated garbage cart?

All household garbage items may be placed in the cart. Please do not place the following in your refuse cart:

  • Ashes
  • Construction material
  • Hazardous chemicals
  • Medical waste
  • Paints
  • Recyclable items
  • Tires
  • Yard waste

It is recommended that garbage items be bagged and tied first, then placed in the roll cart. This practice will keep your container clear and minimize odors.

5. What do I do with my old trash can?

Residents are encouraged to keep their old trash cans for yard waste.

6. If I move, should I take my carts with me?

No. The trash and recycling carts are equipped with RFID chips and must remain at the address in which they were delivered.

7. How often will our refuse be picked up?

Refuse will continue to be collected once a week. Recycling will continue to be collected every other week.

8. Can I still use traditional plastic garbage bags?

You may still use traditional plastic garbage bags but they must be placed inside the cart. This is an automated pick up and everything must be in the refuse cart with the lid closed.

9. Can I place my recycling cart and refuse cart next to each other on my day of pick up?

There must be a three-foot space between each cart so that the automated arm can operate effectively.

10. I have difficulty maneuvering a 96-gallon cart. Do you have smaller sizes?

We have a limited number of 35-gallon carts for any resident that may have difficulty with the larger size. Please call 508-532-6010 and speak with a customer service representative.

11. What if the cart needs repair?

Call the Public Works Department at 508.532.6001.